Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. Multi artist events may include changes in line up which do not constitute a refund. In the event of cancellation, the full value of the ticket less any booking fees, transaction fees, postage, and insurance will be refunded.
We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
Although we will do our best to keep you informed of any cancellation, it is the ticket holders' responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
Venue management reserve the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, including but not limiting to how you are dressed, we are not liable to refund you for the ticket you have purchased.
You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
Customers are advised that event content is uploaded to the Website by third parties. We endeavour to monitor this for accuracy and decency but are not liable for this information.
There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
Should you have a complaint about an event that has taken place, we will take this up with the event organiser provided you have contacted us within 7 days of the event taking place. We cannot guarantee any outcome.
Tickets are not transferable. If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.
You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink.
The event organiser, venue management and The Kendall Connection accept no responsibility for any personal property.
It is often the case that official merchandise is only available inside the venue.
Ticket holders consent to filming, sound recording and photography as members of the audience.
The Kendall Connection do not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.
For any queries or help, please email us at firstname.lastname@example.org.